WHATSAPP AUTOMATION
WhatsApp follow-up with the right context.
I help service businesses turn WhatsApp conversations into an organized process: ask useful questions, save customer context, hand over when needed, and make sure reminders respect replies and bookings.
Work directly with Khalid · New builds and troubleshooting
COMMON PROBLEMS
Where the workflow gets stuck.
- People return from an ad and restart at the beginning.
- A booked customer receives an incomplete-booking message.
- The business needs a human handoff with enough context.
WHAT I CAN DO
Make the process dependable.
- Map the conversation and the point where a person takes over.
- Connect WhatsApp messaging to ManyChat, Make or CRM records.
- Check booking and reply status before sending a reminder.
- Test timing, templates and failure paths before launch.
FROM A REAL PROJECT
See how this works in practice.
A hair-care conversation flow used WhatsApp, ManyChat, Make and Calendly. The work included recovery rules, consultation links and appointment-reminder logic.
See the WhatsApp follow-up example ↗Start with your current process.
We can review what you already have, agree on the specific action to automate, and test it against normal and exception cases before handover.
EXPLORE RELATED WORK
Connected services
COMMON QUESTIONS
Before we begin
Can WhatsApp conversations reach a CRM?
Yes, where the chosen WhatsApp provider exposes the needed integration or API. I map the contact, source, concern and booking status to the CRM fields your team uses.
What happens when someone replies to a reminder?
The flow should check the latest activity and stop an outdated reminder before continuing from the saved conversation stage.
NEXT STEP
Tell me what you need to connect or fix.
Share the tools you use, what should happen, and where the current process stops working.