MANYCHAT AUTOMATION
Keep the conversation moving after the first reply.
I build and refine ManyChat flows for Instagram DMs and WhatsApp: qualifying enquiries, saving what people have already shared, following up when a conversation pauses, and connecting the result to a booking or CRM.
Work directly with Khalid · New builds and troubleshooting
COMMON PROBLEMS
Where the workflow gets stuck.
- A returning lead gets the same questions again.
- A reminder goes out after the customer already booked.
- Customer details stay in the chat instead of reaching the team.
WHAT I CAN DO
Make the process dependable.
- Design entry points, tags and conversation stages.
- Save concern, channel and contact details as they arrive.
- Separate recovery messages from appointment reminders.
- Connect ManyChat to booking tools, Make or CRM fields as needed.
FROM A REAL PROJECT
See how this works in practice.
For a hair-care business, I configured ManyChat recovery and consultation paths, refined AI conversation steps, and tested field mapping into Zoho CRM.
See the ManyChat + Zoho CRM example ↗Start with your current process.
We can review what you already have, agree on the specific action to automate, and test it against normal and exception cases before handover.
EXPLORE RELATED WORK
Connected services
COMMON QUESTIONS
Before we begin
Can the flow remember what a customer already told us?
The flow can save useful fields and use them on later steps. I map which details are known, which question comes next and when a human should take over.
Can follow-up stop after a booking?
That is a key rule to design and test. The booking state needs to reach the messaging flow before a pending recovery message is allowed to send.
NEXT STEP
Tell me what you need to connect or fix.
Share the tools you use, what should happen, and where the current process stops working.